Last updated: March 2026
1. Introduction
Welcome to Lumo, a streaming application operated by Channel X ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.
2. Information We Collect
- Account Information: Your email address and display name when you register.
- Watch History: Episodes you have watched and your progress within each episode.
- Purchase History: Records of content you have unlocked or purchased.
- Preferences: Your genre preferences, notification settings, and playback settings.
- Interactions: Likes, comments, and bookmarks you create within the app.
3. How We Use Your Information
- To provide and personalize the streaming experience
- To remember your watch progress and history
- To process payments for premium content
- To send notifications about new content (with your consent)
- To improve the app and content offerings
- To provide customer support
4. Payment Information
We do not store your full payment card details. Payments are processed securely through Square. Please refer to Square's privacy policy for information about how payment data is handled.
5. Data Sharing
We do not sell your personal information to third parties. We may share data with:
- Payment processors (Square) to complete transactions
- Analytics providers to understand app usage
- Service providers who help operate our platform
6. Data Retention
We retain your data for as long as your account is active. You can clear your watch history at any time in the app settings. To delete your account and all associated data, please contact us.
7. Children's Privacy
Lumo is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
9. Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
support@channelx.app